Privacy policy

Last updated: July 21, 2025

Privacy Policy

At FrshEssence, your privacy is important to us. This policy outlines how we collect, use, and safeguard your information when you interact with our website https://frshessence.com, make a purchase, or engage with our brand.

1. Information We Collect

We collect personal information to help us fulfill your orders and provide a better shopping experience. This may include:

  • Contact Information: Your name, email address, phone number, and shipping/billing address.

  • Order & Payment Information: Details about purchases, payment method (processed securely through trusted payment providers), and transaction history.

  • Account Details: If you create an account, we store your login and profile preferences.

  • Technical Data: Information like your IP address, browser type, device, time zone, and how you navigate our site.

  • Usage Data: Pages visited, time spent on each page, products viewed, and other behavioral information.

This data helps us improve our services, personalize your shopping experience, and ensure secure transactions.

2. How We Use Your Information

We use your personal information for several key purposes, including but not limited to:

  • Processing Orders: To confirm, prepare, ship, and deliver your order efficiently.

  • Customer Support: To resolve issues, answer questions, or handle returns.

  • Marketing (Optional): If you opt in, we’ll send exclusive offers, product launches, and updates via email or SMS.

  • Improving the Website: We analyze trends and site usage to optimize layout, speed, and performance.

  • Fraud Prevention: We use your information to help detect and prevent fraudulent or unauthorized activity.

We always aim to be transparent and respectful in how your information is handled.

3. Sharing Your Information

We do not sell or rent your personal information to third parties — ever.

We may share limited information with trusted service providers only as necessary to operate our business:

  • Payment Processors: To securely handle payments and refunds.

  • Shipping Carriers: So your order arrives at the right place, on time.

  • Analytics Tools: For understanding customer behavior and improving our website.

  • Email/SMS Platforms: To send promotional or order-related messages (only if you’ve opted in).

All third-party tools we use are contractually obligated to protect your data and use it only for agreed purposes.

4. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal information and see what we’ve collected.

  • Correct or update any inaccurate or outdated data.

  • Request deletion of your information (except when needed for legal or transactional purposes).

  • Withdraw consent for marketing or data collection.

  • Lodge a complaint with a data protection authority, if applicable.

To make a request, email us at frshessence@gmail.com. We take your privacy seriously and will respond promptly.

5. Data Retention

We keep your personal data only as long as necessary:

  • Order and transaction data are retained for legal and operational reasons, including tax, fraud prevention, and customer service.

  • If you’ve signed up for marketing emails, we’ll retain your contact info until you unsubscribe.

  • If you request deletion, we’ll erase or anonymize your data unless required by law to keep it.

Your information is always treated with the utmost care, whether it’s stored temporarily or long-term.

6. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

  • Keep you logged in during your visit

  • Remember your shopping cart and preferences

  • Analyze how visitors use our site

  • Deliver more relevant content or promotions

You can manage your cookie preferences directly from your browser settings. Disabling cookies may affect your experience on our site.

7. Policy Updates

We may occasionally update this Privacy Policy to reflect new regulations, improve transparency, or update business practices.

Any major changes will be clearly communicated on this page with a revised “Last Updated” date.

8. Contact Us

If you have questions, concerns, or would like to exercise your data rights, contact us directly:

FrshEssence
📧 frshessence@gmail.com